What is happening in the labor market?

The world of work is changing.
Global economic growth is slowing, resulting in challenging labor market conditions worldwide:


Social unrest has increased since the global crisis, especially in those countries with stalled or declining incomes and high or rapidly rising youth unemployment.


Temporary employment continues to be widely used and new types of working arrangements raise concerns around the precariousness of jobs.


The skills demanded in the labor market are changing constantly and workers need to be able to update their skills quickly before their knowledge becomes obsolete.


Job transitions are the driver of the new world of work, and workers must be prepared to change jobs many times during their careers.

In this scenario, workers more than ever need support to cope with the many transitions they will face during their lifetimes.

Public Employment Services:
Key agents in the world economy

In order to both help people find better jobs and help firms get the right talent, most countries have created public employment services (PESs), which usually perform some combination of these five different functions:

1. Job brokerage

2. Provision of labor market information

3. Design and implementation of active
labor market policies (ALMPs)

4. Management of unemployment benefits

5. Management of labor migration

In a context of more varied and frequent transitions between jobs, modern public employment services can play a crucial role in the world economy by creating a virtuous cycle through skills development and skills matching, by improving employability for individuals and increasing productivity and competitiveness for countries.

Key success factors for effective modern
public employment services

Taking public employment services to the next level

In order to meet the demands of the new world of work PESs will have to rethink their priorities and adapt their methods of operation. The World of Public Employment Services highlights four important cross-cutting issues:

Matching skills for the life cycle

Partnerships with relevant labor market stakeholders are key to enhancing the role that PESs play in skills identification, orientation, profiling, verification, matching, and training.

Strategic multichannel service delivery

A strategy whereby all channels are integrated and blended offers the greatest potential to succeed at delivering services effectively, efficiently, and with higher levels of customer satisfaction.

Increased institutional capacity

Increased institutional capacity is key to enabling people and countries to reap the benefits of better matching on the labor market.

Right governance mechanisms

Flexibility on the local level and integrated ways of working are needed to adjust programs and policies to fit local demands and to respond to complex interdependent issues.

About the book









The World of Public Employment Services was prepared jointly by the teams of the Labor Markets and Social Security Unit of the Inter- American Development Bank (IDB), the World Association of Public Employment Services (WAPES) and the Local Economic and Employment Development Programme of the Organization for Economic Co-operation and Development (LEED/OECD).


The World Association of Public Employment Services

Is a global, not-for-profit organization of public employment services, with over 90 members from the world regions: Africa, Asia-Pacific, Americas, Europe, and Middle-East-North Africa. WAPES is a platform for exchanging experiences and knowledge and a global speaking partner in the field of employment and labour market issues.


Inter-American Development Bank

Is the leading source of development financing for Latin America and the Caribbean, with a strong commitment to achieve measurable results, increased integrity, transparency and accountability. Through the Red SEALC, the IDB generates knowledge and supports programs to strengthen the institutional capacity of public employment services.


Organization for Economic Co-operation and Development

Is a unique forum where governments work together to address the economic, social and environmental challenges of globalisation. The mission of the OECD Programme on Local Economic and Employment Development (LEED) is to contribute to the creation of more and better quality jobs through more effective policy implementation.

The core team was composed of Dulce Baptista (IDB), Roberto Flores Lima (IDB), Francesca Froy (OECD), Miguel Peromingo (WAPES), Willem Pieterson (SOCIONA), Anna Rubin (OECD), and Holger Schütz (Infas).


Follow the launch of the event live here: English/ Spanish

If you are interested in this topic, we invite you to subscribe to our mailing list to receive updates and news about PES around the world. Understanding your needs and areas of interest helps us to improve our investigations and services.

You can download your free copy of The World of Public Employment Services in PDF format.





All photographs are under Creative Commons license.

Front Page:

The role of PES:

About The book:

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Webmaster: Diego Mosquera Based on Oxygen theme

Publication will be available on February 11, 2016